Credit card payments in favor of Rosalia Perez Sanchez 48897949H are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as OCEANO SURF CAMPS on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to email@example.com for all inquiries regarding your credit card payments and chargebacks.
All amendments to passenger names, date of arrival or holiday duration are free of charge if made at least 60 days before your booked arrival date.
During the months of June, July, August and September we are not able to guarantee changes of dates, private rooms or start times to the holidays.
We will do everything possible to accommodate any changes requested within reason.
Any amendments made within 60 days will be considered on a case by case basis and charged accordingly.
June, July, August and September are considered as the high season months making amendments to bookings more difficult.
We will try to do everything possible to amend bookings however we can not make any guarantees during the high season months.
No refunds or part-refunds will be given for any curtailment or amendment to any part of your booking made on or after your arrival date.
Please note: All amendment requests are subject to availability and are at the discretion of Oceano Surf. All amendment fees are in addition to any holiday price difference at the time the change is made. If the holiday price is cheaper, no refunds will be made.
Any cancellations made at least 60 days before arrival will result in the loss of the deposit paid (equivalent to 45% of the total holiday amount).
Should you cancel within 60 days of your arrival date or fail to turn up for your holiday, you will be charged 100% of the total value of the holiday and all extras booked.
No refunds will be given for curtailments or cancellations on or after the holiday start date. To request a cancellation, please put this in writing to Oceano Surf by e-mail: firstname.lastname@example.org.
It is very important that the guest communicates their arrival plans, dates and times to Oceano Surf. This can be done via a telephone call to Andy (+34) 626 940 804 / Rosalia (+34) 654 163 865 via e-mail: email@example.com or WhatsApp message: (+34) 626 940 804 / (+34) 654 163 865).
If this information is not communicated at least 2 hours before arrival we can not guarantee a smooth check in.
The team at Oceano Surf will meet you either at the Surf Camp accommodation or the Town Centre bus stop in Conil de la Frontera. You should communicate your preference to Oceano Surf prior to your arrival.
Oceano Surf team are not obliged or responsible for transport arrangements / pick-ups anywhere that is considered to be outside the Town centre of Conil de la Frontera.
If your arrival plans are communicated to Oceano Surf in advance the team are more than willing to help organise your transport needs.
The check into the Surf Camp accommodation in Conil de la Frontera is between the hours of 15:00 and 23:00.
Earlier check ins may be possible however these requests will need to be communicated in advance to Oceano Surf.
The Oceano Surf houses are located in the town centre of Conil de la Frontera.
The Oceano Surf accommodations consist of self catering apartments.
The apartment bedrooms are shared between the holiday guests, unless and private room has been selected and paid for.
The apartment kitchen is fully equipped and is shared amongst guests. It is the responsibility of each guest to ensure that the kitchen after use is ready for the other guests to use freely. The holiday packages that include the use of Oceano Surf house include bed sheets.
Towels are not included the the holiday package. Please either bring your own towel or purchase a towel on arrival in Conil de la Frontera.
The apartments include washing machines and outside air drying facilites. Washing powder and detergents are not included in the accommodation.
The apartment accommodation does not have air conditioning. Fans are available.
The apartment accommodation does not include private parking. Private parking (a short walk from the accommodation) can be booked in advance.
The public parking spaces around the apartment accommodation although ample are most certainly not guaranteed. Everything / everywhere in Conil de la Frontera is within walking distance, therefore once in Conil cars are not really necessary. Oceano Surf is not responsible for any vehicle damage, loss or theft to cars that are privately parked or publicly parked.
All Surf course participants must physically sign a declaration before their surfing lessons begin.
This declaration includes the disclosure of any medical conditions that may affect the course participants.
Its purpose also serves to inform Oceano Surf Team of any medication that might need to be administered before, during or after the Surfing lessons.
Participants who require the administration of medicine must bring their required medicines to the Surfing lessons where it will be held close by in a first aid kit. All course participants are responsible for their own medicines.
The Surf Course is not recommend for participants that suffer from heat conditions, epilepsy, chronic back pain. Pregnant women should consult their Doctors before participating. Guests who are under the influence of alcohol, drugs or medication will not be allowed to participate in the Surf course. All the equipment that is necessary for the Surf Course will be issued by Oceano Surf.
The equipment will be issued in the best conditions and should be returned in the best possible conditions. Your team at Oceano Surf will show you how to care for your surfing equipment for the duration of the Surf Course.
You will need to bring your own bathing suit, sunscreen, towel and water with you. I
f you wish to take cameras / water / sunscreen to the waters edge during your surfing lessons then please bring a small rucksack. Oceano Surf can not be held responsible for any loss, damage or theft to Surf course participants personal belongings.
Under normal circumstances the surfing lessons are held in the mornings.
The start time will be established at the time of booking.
It is important that on your first day that you arrive 20 / 25 minutes before the Surfing lesson start time. Allowing for wetsuit fitting, board choice, sunscreen application and booking form signing.
Conil de la Frontera has several different beaches that are used to by Oceano Surf during the Surfing season. The Surfing lesson location and time will be communicated at the time of booking. It is however important that you communicate with Oceano Surf one or two days before the start of the Surfing lesson.
Oceano Surf will not be held responsible for late arrivals due to meeting at the wrong beach.
Please call (+34) 626 940 804 or e-mail firstname.lastname@example.org to confirm the Surf course meeting time and location.
In the unlikely event that Oceano Surf has to cancel a Surfing lesson due to adverse or dangerous weather conditions a credit voucher will be issued for missed lessons due to weather conditions.
The credit vouchers will be valid for 24 months. From time to time certain beaches can not be used in certain weather, tide or wave conditions. This will mean that Oceano Surf will either change the lesson start time or location to a different part of Conil de la Frontera.
Oceano Surf will do everything possible to ensure your safety and fun during the Surfing lessons, meaning that is there is a surf session available somewhere around Conil de la Frontera we will try and get you there and onto those waves!
The free Surfing / afternoon equipment rentals can be booked at the time of the Surf course or decided on the day of signing the booking form on your first lesson.
If the meteorological conditions are not suitable for the free Surfing practice / afternoon equipment rentals this information will be communicated to the Surf course participants each day. Normally the Surf course participants will turn up and a decision will be made there and then.
Oceano Surf will not be held responsible for cancelled afternoon Surf sessions and refunds for the equipment rentals will not be issued.
Credit vouchers or alternative timings will be available to any guests that may have missed an afternoon practice session due to adverse weather conditions. The afternoon practice sessions / free surfing are not supervised by Oceano Surf Instructors.
All participants will be required to sign a disclaimer form which exempts Oceano Surf from any loss, damage or personal injury sustained whilst free surfing / practice surfing.
The Yoga sessions are held in a studio in Conil de la Frontera.
The Spanish lessons are held in small and personalised groups. If a Spanish and Surf course has been booked Oceano Surf will ensure that your start times for Spanish lessons and Surfing lessons do not conflict. It is important to communicate to Oceano Surf before arrival as to what your level of Spanish speaking is and how you would like to tailor make your Spanish lessons to suit you better.
Depending on your booked holiday package with Oceano Surf there is included a guided Tapas route.
The guided Tapas routes one day per week. Ideally the guided Tapas route will be held early in the week to that our guests can replicate it if they have enjoyed the experience. Guests who are at Yoga until later on will be accommodated for and their start time will be later on.
Please take into account that Yoga can start a little earlier to ensure that you get the most out of your guided Tapas route.
For the duration of your holiday in Conil de la Frontera you will have access to local area guides who intend to make your holiday experience the best possible.
On your arrival day in Conil Oceano Surf normally will organise a guided walk around the town to show you all the locations, meeting points and answer any questions that you might have. In the event that guests arrive after 8:30pm then Oceano Surf can not guarantee the guided walk on the same day as the arrival.
The accommodation departure time is 11:30am. In the summer high season it is very important that the departure time is observed and respected.